Traveler trust, technology, and loyalty aren’t just trends; they have been and will continue to be the drivers of fundamental shifts in how brands interact with and retain customers, impacting investments, ROI, and traveler commitment globally.
Our latest report, powered by insights from our ongoing MODIV Mindset traveler research, delivers a commercial interpretation of these critical themes:
- Trust that Translates into Revenue: How are brands measuring trust along the guest journey?
- Tech that Enhances, Not Disrupts: What role does technology play in enhancing or undermining trust? How can brands balance tech investments with building deeper guest relationships?
- Loyalty Reimagined: How can loyalty strategies deliver immediate value while driving long-term performance?
Featuring exclusive insights from leading voices in the industry, including:
- Joseph Dolp, Chief Operating Officer, H World International
- Casper Overbeek, Chief Product Officer, citizenM
- Ken Wong, Chief Brand and Commercial Officer, Greater China, Accor
With real-world perspectives from MODIV Collective members, this report dives deep into the challenges and opportunities you face as a commercial or functional leader. Access now for valuable context on creating traveler-centric value while ensuring strong brand performance in 2025 and beyond.
